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Today I had to question something that I had believed for a long time — that I would have done great things in the military. I am a pretty good leader, and I think I am a good person, and I have always felt that I would happily die to defend my family, my friends, or my country. But the more I learn about the men and women who actually do serve, I realize that I am not very good at blindly taking orders and I sometimes lack the discipline to do things as completely as I should. I know how to paint a house, and have painted literally dozens in my lifetime (college summers) … but I just paid someone else to paint my house. I know how to garden pretty well, but … the garden needs some work, and I just can’t seem to squeeze that into my very wide open schedule. So it is hard to imagine taking orders from someone simply because of rank, and that is a key underpinning to order in the armed forces. So I guess we are all better off that I chose to work designing missile guidance systems instead of actually carrying a rifle.
A friend mentioned The Book of Questions, which he had raised before. I went to Amazon and read a few pages for free (that is a great offering!), and one of the questions is basically “what’s the worst thing you have ever done that you rationalized for x, y, or z reason”. That led me to walk back through the less happy times in my life, which is not something I am prone to do (aside: what do men and three-legged dogs have in common? both are always running forward, not looking back). Rather than confessing to breaking the law here in print, I just encourage you to do the same exercise and to consider what would have happened if you had been caught.
There have been demonstrations in the news, from Hong Kong to St Louis to Ferguson. Cornel West flew out to get arrested, and the Chinese government is finally clearing the streets of Hong Kong. An article in Time quotes Rand Paul as questioning why no one is out in the streets chanting “War, War, What is it good for?” given the fact that we are dropping bombs in Iraq and Syria and training a new group of “friendly” soldiers in the Middle East. It does seem that we have just settled into accepting that the world is a dangerous place, and our soldiers will always be in danger somewhere (perhaps even fighting the “war” on Ebola). The draft gave us an opposition to the Vietnam War, and the Depression fed an isolationist majority back before Pearl Harbor. What would it take to get the average US citizen to care enough to express an opinion about the Islamic State? We focus on building walls and sealing borders and being suspicious of people who travel from Africa, but we don’t question the $750M in explosives that we have dropped in the past six weeks. Should we care? What would civil disobedience look like now?
More soon. The Giants are in the World Series, and we are about to observe a moment of silence for the 25th anniversary of the World Series earthquake in 1989 at 5:04pm.
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Comcast … why isn’t there a better alternative? I have spent 27 minutes on the phone with customer support, and have gotten absolutely no help.
SaaS is similar — a customer cannot reboot a box or help themselves. Customers are at the whim or fancy of the proviiders.
Two separate people tell me that they can’t help me because they are not in the right department … and they transfer me to the X1 department, which just rings and rings … this is the definition of internet hell. I wish someone would introduce a reliable service that actually delivered what they sold.
Filed under: Uncategorized
So, it’s just after dinner and everyone is settling down into the activities that help them sleep. I go to check email, but .. no internet service. I pick up the phone to call Comcast — the number is 1-800-581-3734, they go to great lengths to hide that number from their customers — and I learn that our phone service is out.
So, that vaunted triple play … is really three outs, no runs or hits. I can’t call 911. I can’t check the status of my order online. I can’t do ANYTHING.
So, I call. Fortunately (?) I have AT&T phone service, so I am able to call Comcast support. Of course you find a dizzying IVR (interactive voice response) tree there, designed to prevent you from actually speaking with anyone. I finally do reach someone (wilma) who wants to help. After answering ten questions, she informs me that she only does TV, not internet or phone. So much for the triple play. She transfers me to someone (Gary) who can supposedly help me with the broken internet service.
It takes a while for Gary to answer, and I get a recorded message telling me that service is out in my neighborhood. This *is* the service that I pay for to get 911 response.
After a long conversation with Gary, who feels bad for me, I ask him what he can do for me with billing. He says he is empowered to give me one day’s credit, and admits it is not much (around $5). I ask him if the irony is lost on him that I am calling on AT&T to reach customer service, since the phone service he provides is down … the irony is not lost on him, but he works for Comcast. The best he can do is a $5 credit. I feel sorry for Gary, who has no power and works for a crappy internet service provider .. so rather than being mean, I just say “yes, I know it sucks to try to sell an inferior product…”
We hate AT&T equally, and when Comcast works it is great. But honestly … no phone service? The technology to provide backup phone service is available, proven years ago — so this just counts as incompetence.
I hate communications service providers who oversell and underdeliver. When there is a wireless carrier that is NOT dependent on cables and wires, I’m going there full stop without concerns.
For now, Comcast sucks and I’m expecting them to miss their eleven minute window to call me back with a status update. Gary confirmed that they have already missed their first ETA, and didn’t sound confident that they would reach any new one.
My wife and I have coined our own new acronym — POP-y, (pronounced “poppy”) for prickly-old-people. We are short on patience with bad drivers, annoyed by bad customer service, angry about ISP outages … life is just one long inconvenience when you get old. If you are POPY, raise a fist and curse at the darkness — it won’t get any better without you!
Filed under: Uncategorized | Tags: child soldiers, human rights abuses, Iraq, Syria
I read with horror about the atrocities being committed in Iraq and Syria today, yet is is important to recognize that this type of terror is being visited upon countries (and tribes) in Africa and on religious groups in Asia regularly. Heads on spikes recall a terribly bloody past, but child soldiers and rape as a tool of war are little better.
So, what should the US (and the “civilized world”) do? We can’t be the world’s policemen, as we have tried that and it doesn’t work. We can’t just ignore human rights abuses and slaughter, but we have done so for years. Srebenica, Rwanda — scars on our collective memory. Yet already I have forgotten the sect that was persecuted on the mountaintop by ISIS, and already I am weary of the bickering in Washington DC on whether we can drop bombs without an authorization of war.
Therefore, yet another modest proposal. Why can’t we allow (make legal) a volunteer army, along the lines of the French Foreign Legion, that can go to war against enemies of the state. Give them some guidelines and some rules (they should not be pirates, the enemies should be recognized as enemies), and let 10,000 volunteers shuffle off to Iraq and Syria with the best weapons they can afford. Let them demonstrate their prowess on the battlefield, let them wage war against the enemies that we cannot (or choose not to) fight.
There are downsides, of course. Blackwater made no friends in Iraq, and rogue soldiers make bad nation builders. But if we just want to put people on the ground who want to fight to the death against “evil”, it seems like a reasonable proposal.
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I have had two incredibly frustrating experiences with big companies recently, an insurance broker and a bank. In both cases, the big companies can hide behind poorly paid workers who never answer their phone and don’t do email. The bank and the insurance broker can create ridiculous business processes to make it impossible to get a deposit back or an interest payment waived, and then can tell the government that they have an entire department set up to serve the public.
My current favorite is Charity Watson, at the euphemistic Office of the President and CEO for Bank of America, NA. What was once a wonderful California-based bank is now an international bureaucracy, hiding behind 1-800 numbers to ensure that they never have to actually speak with anyone. Their online payment system does not work as advertised (according to their own customer support organization), and consequently BofA rang up interest payments on our credit card. Calls to complain generated promised refunds that never materialized … Charity swooped in to reverse them, since it appeared that two different agents had credited our account and she “fixed” that, never to be heard from again.
It also seems like the older I get the less willing I am to just say “oh well”, which is odd. We are supposed to get wiser with age, and with wisdom comes perspective, and with perspective comes a little more “oh well” capability. Yet as I get more perspective, I see that these banks and insurance companies prey on the busy and the poor — they don’t care that their website doesn’t work, because they make more money. They don’t care that you can’t get your deposit back, because they get to keep the money. They *intentionally* make the process work poorly, because they benefit.
I am organizing a phone-a-thon for Charity Watson, at the Office of the CEO and President for Bank of America NA. Please call her at 1-800-218-6670 x213212 to ask her what their policy is about refunding incorrect interest payments. Really.
Something thoughtful soon. A friend in the military asked my opinion about bullying, and I have been ruminating on that for a month. It’s never good to ruminate for a month. But I promise the blog will be better as a result.
Every so often I am notified that someone found and read my blog, which is a little like hearing from a high school friend after many years. My first reaction is “really? they must be horribly bored” and the second reaction is a twinge of guilt that I have not stayed in touch and indeed feel guilty that they had to take the first step because I am too self-involved to go back and check in with old friends. I know that I stay in touch with many more people than your average engineer, but I also wish I could see Nick and Katie more often and could squeeze in an adult play date with Mike and Michelle. There are about two dozen people on my “wish I could spend time with” list that I haven’t connected with in a year, and that just makes me sad. So, the random walk that was promised in the title… questions and topics that I think are worthy of discussion, even worthy of monologuing (watch The Incredibles for an awesome example from Jason Lee of monologuing). Herewith:
- When is a white lie simply a lie? When are you shielding someone else from pain they don’t need to experience, and when are you just being a coward because you don’t want to tell the truth?
- When is it wrong to invest in your own children, when there are others that are in much more need? When your elementary school PTA asks for a voluntary donation, if you don’t give are you a free-loader? If you give the same amount to a school across town in the poor neighborhood, is that an equivalence? Should you feel obliged to give to both?
- When you are asked to keep a secret, what obligations come with that request? You may be thrust into a position of knowledge you did not see, which can put you in the uncomfortable position of having to lie about your knowledge to keep that secret. Why should someone be empowered to pull you into their world?
- Euthanasia and end of life decisions. Since most of us avoid hard decisions and hard realities, many of us end up in a terrible health care crisis late in life. When should the government (or some other power) be enabled to end someone’s life because there is no upside left (dementia, without family, in an unheated homestead house without plumbing… yes, it is real).
- Money. If you have some, and people you love do not, how much should you share? When should it be a gift, and when a loan?
- Alcoholism. Runs in may families (we famously have an alcoholic lumberjack in the family, which just makes Monty Python a MUST SEE for our generation), and is difficult to manage and almost impossible to stop. Yet it is easy to buy alcohol, parties are better with an Open Bar, and we accept the drunken idiots, sloppy drunks (“I love you man!”), and dangerous drunks (so many deserving DUIs, so few cops!) as part of society.
Let me know if you have written something insightful on any of these topics, and I promise to read it (caveat: no books, just blogs!) Let me know if you want to hear my perspective on any of these things. Today’s rant: volunteering and non-profits. I have volunteered my entire life, crossing many different organizations targeting education, homelessness, animal welfare, hunger, micro-lending, sports, international poverty and health conditions, I have given for breast cancer research, for rebuilding in the Philippines and in Honduras, to Doctors Without Borders without restraints, to MIT and for stroke victim recovery. I have also volunteered many many hours as a coach and as board member for sports organizations. The challenge — almost all of the money comes from a few donors, and the same 10% of the people do all the volunteer work. If Karma is real, most people are negative. How does a modern Mother Teresa volunteer at the PTA *without* recognizing that the same few people do everything, and why don’t we have some obligation to give back? Our current approach enables freeloaders to skate (voluntary contributions are, of course, voluntary) and doesn’t give any advantage to those who do the work (the 10%). So why don’t those of us in the 10% just give up and stay home? Why do I keep coaching, and reffing, and writing checks? Maybe *I* am the stupid one… What do you do for others that they could do for themselves? When do you find yourself frustrated with your volunteer efforts (e.g. delivering presents through a charity to a family with a TV bigger than yours, because they filled out the forms…)? When have you STOPPED helping a charity because you took issue with something they did or didn’t do? That’s all for now. Let me know what to read, and what to write, that would be interesting to both of us. George