Musings from George


Fear, law, and civil obedience
October 17, 2014, 4:45 pm
Filed under: Uncategorized

Today I had to question something that I had believed for a long time — that I would have done great things in the military. I am a pretty good leader, and I think I am a good person, and I have always felt that I would happily die to defend my family, my friends, or my country. But the more I learn about the men and women who actually do serve, I realize that I am not very¬†good at blindly taking orders and I sometimes lack the discipline to do things as completely as I should. I know how to paint a house, and have painted literally dozens in my lifetime (college summers) … but I just paid someone else to paint my house. I know how to garden pretty well, but … the garden needs some work, and I just can’t seem to squeeze that into my very wide open schedule. So it is hard to imagine taking orders from someone simply because of rank, and that is a key underpinning to order in the armed forces. So I guess we are all better off that I chose to work designing missile guidance systems instead of actually carrying a rifle.

A friend mentioned The Book of Questions, which he had raised before. I went to Amazon and read a few pages for free (that is a great offering!), and one of the questions is basically “what’s the worst thing you have ever done that you rationalized for x, y, or z reason”. That led me to walk back through the less happy times in my life, which is not something I am prone to do (aside: what do men and three-legged dogs have in common? both are always running forward, not looking back). Rather than confessing to breaking the law here in print, I just encourage you to do the same exercise and to consider what would have happened if you had been caught.

There have been demonstrations in the news, from Hong Kong to St Louis to Ferguson. Cornel West flew out to get arrested, and the Chinese government is finally clearing the streets of Hong Kong. An article in Time quotes Rand Paul as questioning why no one is out in the streets chanting “War, War, What is it good for?” given the fact that we are dropping bombs in Iraq and Syria and training a new group of “friendly” soldiers in the Middle East. It does seem that we have just settled into accepting that the world is a dangerous place, and our soldiers will always be in danger somewhere (perhaps even fighting the “war” on Ebola). The draft gave us an opposition to the Vietnam War, and the Depression fed an isolationist majority back before Pearl Harbor. What would it take to get the average US citizen to care enough to express an opinion about the Islamic State? We focus on building walls and sealing borders and being suspicious of people who travel from Africa, but we don’t question the $750M in explosives that we have dropped in the past six weeks. Should we care? What would civil disobedience look like now?

More soon. The Giants are in the World Series, and we are about to observe a moment of silence for the 25th anniversary of the World Series earthquake in 1989 at 5:04pm.

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YACR
October 17, 2014, 1:42 am
Filed under: Uncategorized

Comcast … why isn’t there a better alternative? I have spent 27 minutes on the phone with customer support, and have gotten absolutely no help.

SaaS is similar — a customer cannot reboot a box or help themselves. Customers are at the whim or fancy of the proviiders.

Two separate people tell me that they can’t help me because they are not in the right department … and they transfer me to the X1 department, which just rings and rings … this is the definition of internet hell. I wish someone would introduce a reliable service that actually delivered what they sold.



Yet another Comcast rant (YACR)
October 9, 2014, 8:52 pm
Filed under: Uncategorized

So, it’s just after dinner and everyone is settling down into the activities that help them sleep. I go to check email, but .. no internet service. I pick up the phone to call Comcast — the number is 1-800-581-3734, they go to great lengths to hide that number from their customers — and I learn that our phone service is out.

So, that vaunted triple play … is really three outs, no runs or hits. I can’t call 911. I can’t check the status of my order online. I can’t do ANYTHING.

So, I call. Fortunately (?) I have AT&T phone service, so I am able to call Comcast support. Of course you find a dizzying IVR (interactive voice response) tree there, designed to prevent you from actually speaking with anyone. I finally do reach someone (wilma) who wants to help. After answering ten questions, she informs me that she only does TV, not internet or phone. So much for the triple play. She transfers me to someone (Gary) who can supposedly help me with the broken internet service.

It takes a while for Gary to answer, and I get a recorded message telling me that service is out in my neighborhood. This *is* the service that I pay for to get 911 response.

After a long conversation with Gary, who feels bad for me, I ask him what he can do for me with billing. He says he is empowered to give me one day’s credit, and admits it is not much (around $5). I ask him if the irony is lost on him that I am calling on AT&T to reach customer service, since the phone service he provides is down … the irony is not lost on him, but he works for Comcast. The best he can do is a $5 credit. I feel sorry for Gary, who has no power and works for a crappy internet service provider .. so rather than being mean, I just say “yes, I know it sucks to try to sell an inferior product…”

We hate AT&T equally, and when Comcast works it is great. But honestly … no phone service? The technology to provide backup phone service is available, proven years ago — so this just counts as incompetence.

/rant off

I hate communications service providers who oversell and underdeliver. When there is a wireless carrier that is NOT dependent on cables and wires, I’m going there full stop without concerns.

For now, Comcast sucks and I’m expecting them to miss their eleven minute window to call me back with a status update. Gary confirmed that they have already missed their first ETA, and didn’t sound confident that they would reach any new one.

My wife and I have coined our own new acronym — POP-y, (pronounced “poppy”) for prickly-old-people. We are short on patience with bad drivers, annoyed by bad customer service, angry about ISP outages … life is just one long inconvenience when you get old. If you are POPY, raise a fist and curse at the darkness — it won’t get any better without you!

George