Musings from George


YACR
October 17, 2014, 1:42 am
Filed under: Uncategorized

Comcast … why isn’t there a better alternative? I have spent 27 minutes on the phone with customer support, and have gotten absolutely no help.

SaaS is similar — a customer cannot reboot a box or help themselves. Customers are at the whim or fancy of the proviiders.

Two separate people tell me that they can’t help me because they are not in the right department … and they transfer me to the X1 department, which just rings and rings … this is the definition of internet hell. I wish someone would introduce a reliable service that actually delivered what they sold.

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