Musings from George


Uverse DSL sucks
May 16, 2012, 3:02 pm
Filed under: Uncategorized

I have had a terrible time with AT&T and their Uverse DSL. Four calls into their technical support, which begins with a terrible voice recognition call termination program (meaning it is so bad you are inclined to hang up without ever speaking to anyone), to speak with four different people who each have a different story (reboot this, we’ll send you an adapter, you need a replacement router, “I have fixed some settings”). I was finally promised a replacement by mail yesterday. When I called today to ask about it, I was told the order was cancelled. Not clear why, nor by whom — just cancelled. The people are all pleasant but the experience just sucks.
I have typed this twice now as well, since the router goes up and down and loses the connection.
We had Comcast (their “triple play”) two years ago, and they sucked too. It is a pity that no one has built a really good Internet service that can build a box that will run for more than six months without being replaced or being obsoleted.

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